Frequently Asked Questions
Shopping Information
How long does the delivery take and how much does it cost?
The delivery time and cost may vary depending on your location and the shipping method chosen during checkout. We strive to process and ship orders promptly. You can find specific delivery estimates and associated costs during the checkout process.
How long do I have to return an order?
You have a specified period to return eligible products. Please refer to our return policy for detailed information on the timeframe and conditions for returns.
Will I receive the same product that I see in the picture?
We make every effort to provide accurate product images and descriptions. However, there may be slight variations in color or packaging due to manufacturer updates. Rest assured, the product functionality and specifications will remain consistent with what is described.
Can I be reimbursed through the original payment method?
Yes, refunds may be issued as store credits or through the original payment method, as determined by YB Gadgets. The refund will be processed in accordance with our refund policy.
Will you restock items indicated as 'out of stock'?
We strive to restock popular items as quickly as possible. However, availability is subject to supplier availability and other factors. We recommend checking back periodically or contacting our customer support team for updates on specific out-of-stock items.
Which browser is best to use the site?
Our website is designed to be compatible with popular web browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser for the best user experience.
How do I receive updates on sales and discount offers?
To receive updates on sales and discount offers, you can follow us on social channels and subscribe to our newsletter. Simply provide your email address, and we will keep you informed about the latest promotions and special offers.
Who will deliver my order?
We work with reliable shipping partners to deliver your orders. The specific carrier will depend on your location and the shipping method selected during checkout.
How do I track my order?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.
Will all of the items in my order arrive in a single package?
Depending on the availability and location of the items in your order, they may be shipped separately to ensure prompt delivery. If your order includes multiple items, you may receive them in separate packages.
Why do I see different prices for one product?
The prices displayed for a product may vary due to factors such as promotions, discounts, or variations in size, color, or other specifications. Please refer to the product page for the most accurate and up-to-date pricing information.
How do I place an order?
To place an order, simply browse our website, select the desired products, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment details, and confirm your order. If you need assistance, our customer support team is available to guide you through the process.
I missed my delivery. What happens now?
If you missed your delivery, the carrier will usually leave a notification with instructions on how to reschedule or pick up your package. You can follow the provided instructions or contact the carrier directly to arrange for a convenient delivery or pickup option.
Returns and Refunds Policy
Return Policy
If you are not completely satisfied with your order, you may return it to YB Gadgets. Please follow the return policy below to ensure a smooth and prompt return process. Please note that returns must be made within 3 days of receiving your order.
No Cash Refunds After Delivery
Once your order has been successfully delivered, we do not offer cash refunds. This policy helps us maintain the highest quality standards and ensures that products reaching our customers are top notch.
Replacements for Damaged or Broken Items
If the product you received is damaged or broken, you are eligible for a replacement. Please contact our customer service within 24 hours of delivery to initiate the replacement process. We will arrange for the return of the damaged product and promptly send you a replacement.
No Refunds for Non-Damaged Items
If the product is delivered in good condition and meets the description provided, we do not offer replacements or refunds for change of mind or other non-damage-related issues.
Replacement Fee After One Day
If you request a replacement after one day of receiving the product and the item is not damaged or broken, a replacement fee will be charged. This fee covers the logistics and handling required to process the replacement.
